Voice Call Issues

Call Won't Connect

Probable cause: Weak or unstable internet connection.

Fix:

1. Check your internet connection (try loading a website)
2. Switch to Wi-Fi if you're on cellular (or vice versa)
3. Close and reopen the Cloa app
4. Try starting the call again

Voice calls require a stable internet connection for real-time audio streaming.

Poor Audio Quality

Probable cause: Low bandwidth or network congestion.

Fix:

1. Move to an area with better signal
2. Close other apps that use bandwidth (video streaming, downloads)
3. If on Wi-Fi, move closer to your router
4. Try using headphones for clearer audio input

Cloa Doesn't Respond

Probable cause: Microphone permission not granted.

Fix:

1. Check that Cloa has microphone permission in your phone's settings:
   • iOS: Settings → Cloa → Microphone → On
   • Android: Settings → Apps → Cloa → Permissions → Microphone → Allow
2. Close and reopen the Cloa app
3. Try starting the call again

Barge-In Not Working

Probable cause: Background noise or microphone sensitivity.

Fix:

1. Move to a quieter environment
2. Use headphones with a built-in microphone
3. Speak clearly and at a normal volume
4. Wait for a brief pause before interrupting

Echo or Feedback

Probable cause: Speaker audio being picked up by the microphone.

Fix:

1. Use headphones — this eliminates echo entirely
2. Lower your speaker volume
3. Hold the phone away from your ear if using speaker mode

What's Next

• Learn more about voice calls in Start a Voice Call
• For other issues, check Common Issues